Privacy Policy
At Castle CCTV, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.
Information We Collect
We may collect the following types of information:
- Contact Information: First name, last name, and email address when you submit inquiries through our contact form.
- Inquiry Details: Subject of inquiry and message content you provide through the contact form.
- Technical Data: IP address, browser type, and device information to maintain site security and improve user experience.
How We Use Your Information
We use your information to:
- Respond to inquiries and provide quotes for CCTV installation services.
- Schedule consultations, installations, and maintenance appointments.
- Send service updates, appointment reminders, and important communications.
- Improve our website, services, and customer experience.
- Comply with legal obligations and protect our business interests.
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted partners who assist with email services, website hosting, and business operations, under strict confidentiality agreements.
- Legal Requirements: Law enforcement or regulatory authorities when required by law or to protect rights and safety.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer records are typically retained for 7 years in accordance with UK regulations.
Your Rights
Under UK data protection laws, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal information.
- Object to or restrict certain processing of your data.
- Withdraw consent where processing is based on consent.
Cookies
Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
- Email: info@castlecctv.com
- Phone: 07821 979 816
- Address: 76 Birchwood Rd, Exmouth, EX8 4LW
This policy may be updated from time to time. The "Last updated" date at the top indicates when changes were last made.